Nasi technicy posiadają szeroką i dogłębną wiedzę na temat produktów Leiki. Pomogą Ci rozwiązać problem z Twoim sprzętem, niezależnie czy jesteś właścicielem systemu M, lornetki czy lunety obserwacyjnej.

Jako eksperci w swojej dziedzinie, wiedzą jak zachować jakość, długowieczność i wartość Twojego produktu. Za każdym razem szukają najlepszych rozwiązać pasujących do Twoich potrzeb - od wstępnych konsultacji, poprzez sprzedaż, konserwację i usługi serwisowe.

Dear customers,

The coronavirus affects the world and the current situation requires careful action by each of us. We at Leica Camera AG are also aware of our social responsibility and our main focus is on the health of our employees. We therefore hope for your understanding that we will no longer be able to offer our services to the usual extent and will close the Leica Customer Care at Leitz-Park Wetzlar from Monday, 23 March 2020. Until further notice, we kindly ask you not to send any Leica products for repair and maintenance purposes. In the event that your product is already in our workshop, please note that processing will be delayed accordingly.

We wish you all the best, especially health, and thank you for your confidence in us so far.

Your Leica Customer Care Team

Jak złożyć zlecenie naprawy

W celu złożenia zlecenia pobierz formularz naprawy "Repair and Service Form" i wyślij razem z sprzętem. Jeżeli wysyłasz paczkę spoza Unii Europejskiej pobierz i dołącz również "Repair and Service Pro Forma Invoice".

Paczkę z dołączonymi dokumentami wyślij pocztą lub kurierem. W formularzu uzupełnij takie dane jak: imię i nazwisko, adres, numer telefonu, e-mail oraz opis uszkodzenia. Jeżeli sprzęt jest na gwarancji dołącz podbitą kartę gwarancyjną lub/i kopię dowodu zakupu z widoczną datą. 

Repair and service form Photo

Data: 11/2019 Format: PDF (178,20 kB)

Repair and Service Pro Forma Invoice

Data: 03/2017 Format: PDF (97,52 kB)

Important information for shipments from outside the EU

Please be advised that customs handling can take 5-7 days, the processing period for your order between arrival of the product and confirmation of receipt will therefore be delayed. You will receive confirmation of receipt as soon as your equipment has been registered after customs release.

To enable the fastest customs processing possible, we strongly recommend to ship with UPS or FedEx.  With transport by other carriers the process will take considerably longer.

Our Customer Care representatives gladly support you if you have questions regarding customs and shipping.
Please contact us via E-Mail or by phone under +49(0)6441-2080-189.  

Latest information concerning the CCD sensors of the Leica M9 / M9-P / M Monochrom and M-E camera models (price change)

Following the successfully begun and largely completed replacement programme for corroded sensors that affected M9, M9-P, M Monochrom and M-E camera models, we would now like to inform you about how this programme will be handled in the future.

Until further notice, we will be continuing to offer free replacement of affected sensors for the camera models stated above that were purchased as new products within the past five years.

For further information please click here

Repair service for Leica Sport Optics products

The Leica Camera AG factory in Portugal was established in 1972 and employs a workforce of highly-skilled and experienced personnel. In future, we intend to draw more on their outstanding expertise and knowledge to the benefit of our Leica Sport Optics customers, and have therefore decided to merge the service centres in Portugal and Wetzlar. In this way, we make it possible to offer you an exceptional level of first-class service from one single source. If you wish to send us your Sport Optics product for maintenance or repair, then please ship your Leica binoculars, riflescope or spotting scope directly to our Customer Care Service Centre in Portugal. Our colleagues there will send you a cost estimate, a detailed report on any repairs that may be required or your invoice – and will naturally safely return your Leica Sport Optics product to you after completion of the maintenance or repair order.

Repair Form Sportoptics

Data: 09/2018 Format: PDF (143,25 kB)

Usługa odbioru sprzętu od klienta

Jeżeli chcesz w szybki sposób dostarczyć sprzęt do serwisu wyślij go bezpośrednio do Wetzlar, nie zapomnij jednak zapakować karty gwarancyjnej i dowodu zakupu. Możesz to zrobić również za pośrednictwem lokalnego przedstawiciela Leica. Zadzwoń i omów z nim szczegóły.

New IATA (International Air Transport Association) regulations for the transportation of lithium-ion batteries by air

The international regulations of the IATA (International Air Transport Association) for the transportation of lithium-ion batteries by air have been changed and came into force with effect from 1 April 2016

This also affects the shipping of Leica products with used lithium-ion batteries. In compliance with the new IATA regulations, Leica Customer Care must call your particular attention to our new ruling that lithium-ion batteries may no longer be shipped together with products submitted for repair.

All batteries contained in the cameras must be removed from the product before shipment and safely stored. Furthermore, any product accessories or equipment not required for the purposes of the repair should be handed back to the customer for safekeeping.

Thank you for your support in helping us to comply with the new IATA regulations and for your valuable contribution to safety and sustainability.